Internal Sales Executive

 

Groomfield Recruitment are currently recruiting for an Internal Sales Executive to join our client’s busy sales team. This is an excellent opportunity for someone with strong customer service and administration experience who enjoys speaking with customers, building relationships and supporting the sales process. You will be responsible for managing customer orders from initial enquiry through to dispatch, responding to queries, preparing quotations and working closely with customers, external sales teams, transport providers and internal departments. The role also includes outbound sales activity, giving you the opportunity to develop existing customer relationships, re-engage inactive accounts and identify opportunities to increase sales.

The Role

 

  • Process and manage customer orders accurately and efficiently through to dispatch.
  • Check stock availability and respond to customer queries relating to pricing, discounts and products.
  • Build strong relationships with customers through regular telephone and email contact.
  • Handle customer queries and resolve issues relating to orders, deliveries, credits and debits.
  • Make outbound telephone calls to promote products, including contacting inactive accounts and customers involved in promotional campaigns.
  • Prepare customer quotations and provide information to the external sales team.
  • Maintain accurate customer and sales information using CRM and internal systems.
  • Liaise with transport companies to arrange non-standard deliveries and ensure deliveries are progressed.
  • Provide first-line technical support where appropriate.
  • Work closely with manufacturing, assembly, sales, transport and other internal teams to resolve customer and order-related issues.
  • Support with general sales administration and other duties as required by the Team Leader.
  • Identify opportunities for improvements and contribute ideas to enhance customer service and processes.

The Candidate

 

  • Previous experience in internal sales, sales administration, customer service or order processing.
  • A good telephone manner and the ability to build rapport with customers.
  • Strong communication and organisational skills.
  • Good working knowledge of Microsoft Word and Excel.
  • Experience using a CRM system would be advantageous.
  • The ability to manage and prioritise your own workload.
  • A proactive approach with the willingness to go the extra mile for customers.
  • The ability to work effectively both independently and as part of a team.
  • A flexible attitude and willingness to contribute ideas and improvements.

The Package

  • Annual company bonus scheme – typically 10–15% based on personal and business performance
  • 25 days annual leave
  • Festive shutdown at Christmas
  • Company pension
  • Life assurance – 4 x salary
  • Training and development opportunities
  • Service and recognition awards
  • Enhanced family-friendly policies
  • Discounted gym membership
  • Employee Assistance Programme including 24/7 virtual GP
  • Cash health plan
  • Free annual flu vaccination vouchers
  • Cycle to work scheme
  • Free on-site parking
  • Free home cyber security training

 

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