Collections Advisor

 

This is not a sales position. Instead, you’ll be speaking with customers to discuss overdue accounts, helping them find suitable payment arrangements in a professional, supportive, and understanding way.

The Role

As a Collections Advisor, you’ll play an important part in supporting customers to bring their accounts back on track while providing outstanding customer service throughout every interaction.

The Role

 

  • Making outbound calls to customers with overdue invoice payments, with the aim of resolving each case during the first conversation. Calls are made through an auto-dialler, so there’s no need to manually select who to contact next.
  • Answering inbound calls relating to overdue accounts and general customer enquiries.
  • Processing card payments securely and efficiently over the phone.
  • Sending copy invoices, account statements, and any other relevant documentation when requested.

The Candidate

 

  • Previous telephone experience.
  • Excellent communication skills with a genuine customer-first attitude.
  • A calm, professional manner and the ability to handle challenging conversations confidently.

The Package

 

Benefits Include:

  • Uncapped commission opportunity; with realistic earning potentials of £35,000.
  • Birthday leave and Christmas shutdown without using your annual leave allowance; as well as an option to purchase up to five additional days’ holiday
  • Long service awards
  • Employee recognition schemes
  • Company social events
  • Paid volunteering days
  • Free secure on-site parking
  • Confidential counselling and mental health support
  • Online GP appointments and second medical opinions
  • Discounted gym membership
  • Retail discounts and cashback offers
  • Weekly fresh fruit and complimentary refreshments
  • Death in Service benefit
  • Enhanced maternity and paternity pay
  • Bus travel scheme

As this role is within the financial services sector, the successful applicant will be required to successfully complete a credit check before employment can commence.

Benefits:

  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Transport links
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